Pharmacy
Multi-location pharmacy prevents high-risk burglaries with Alarm.com
About the Company
This multi-location pharmacy chain is a long-term care pharmacy based in the
United States. By partnering with more than 500 long-term care facilities, the
company provides medications to thousands of patients. It operates 20 locations
across 12 states, with Alarm.com technology (primarily intrusion, but also
access control and video) installed at select sites.
The Challenge
As a pharmacy, and particularly one serving a vulnerable population,
security is a high priority. The company needs to ensure that medications reach
patients safely and efficiently. As repositories of controlled substances,
pharmacies are often targeted by burglars, making reliable 24/7 monitoring
essential to protect the business and its staff.
Why Alarm.com for Business:
One easy-to-use platform for multiple security needs
Alarm.com for Business’s cloud-based platform combines intrusion, access
control, and video monitoring, replacing segmented legacy systems. The
intuitive interface also makes it simple for the Asset Protection team to train
site managers.
“It’s just so easy. You just click on it and all three systems—access, intrusion, and video—are all integrated. And it’s integrated so simply that I don’t think there’s anything else like it on the market.”
– Senior Manager for Asset Protection and Safety
A mobile app allows for monitoring around the clock
Real-time notifications, delivered via Alarm.com’s mobile app, allow the
pharmacy’s security team to respond quickly—even when offsite, in the middle of
the night. Alarm.com’s system also makes it easy to distinguish false alarms
from genuine threats, sending video clips for verification when an alarm is
activated.
“We can quickly open up the mobile app and see what’s happening at the location. It will tell you in real time if you have a potential burglary or if it’s a false alarm"
Seamless integration of legacy cameras saves money
With about 50 cameras installed at each pharmacy,
replacing them all would be a major expense. Alarm.com’s platform supports many
different camera types, making it possible to update the security system
without overhauling all of its equipment.
“We can have legacy cameras on the Alarm.com platform. That’s a gigantic benefit, to be able to avoid the expense of replacing every single camera.”
Expanding on the Alarm.com for Business Platform
The security team is considering adding Alarm.com’s proactive deterrence technology, such as two-way audio or strobe lighting. These features, which deploy when an alarm is activated, let potential burglars know they are being monitored.
“Being able to proactively monitor our pharmacies would be a huge benefit, overnight especially—to see a threat or potential threat at our pharmacy before they break through that first door. We’ve had burglaries where they’re at the door for a few minutes before they activate the first sensor.”