TYSONS, Va. — Alarm.com recently unveiled a new feature that keeps its service provider partners connected to their customers directly via the company's mobile app during extended weather-related power outages, such as hurricanes.
The new Emergency Event Messaging feature allows service providers to push information to all their affected customers through the company's mobile app, informing customers about an approaching weather event, set expectations about service interruptions or provide updated contact information.
"During extended weather-related power outages like hurricanes, Alarm.com's service provider partners work hard to maintain continuity of operations and a high-level of responsiveness to concerned customers," says Matt Zartman, Alarm.com's director of communications.
Emergency Messaging reinforces security dealers' commitment to unmatched service during times when safety and security are top of mind for their customers, Zartman continues.
Service providers can create an Emergency Event Message in Alarm.com's Partner Portal. They can select a date range and the states and regions impacted, and add a support phone number. Customers can then see this information in their mobile app as long as they can connect to the Internet through their smart phones.
In addition to Emergency Messaging, the company also offers severe weather alerts. The Alarm.com platform accesses real-time data from the National Weather Service and can then send a signal to security panels in homes that are in the path of dangerous storms, wildfires and tsunamis.
To view an example of how this feature saved an Alarm.com service provider partner from a tornado that nearly destroyed his home, check out the following video:
The new Emergency Event Messaging feature allows service providers to push information to all their affected customers through the company's mobile app, informing customers about an approaching weather event, set expectations about service interruptions or provide updated contact information.
"During extended weather-related power outages like hurricanes, Alarm.com's service provider partners work hard to maintain continuity of operations and a high-level of responsiveness to concerned customers," says Matt Zartman, Alarm.com's director of communications.
Emergency Messaging reinforces security dealers' commitment to unmatched service during times when safety and security are top of mind for their customers, Zartman continues.
Service providers can create an Emergency Event Message in Alarm.com's Partner Portal. They can select a date range and the states and regions impacted, and add a support phone number. Customers can then see this information in their mobile app as long as they can connect to the Internet through their smart phones.
In addition to Emergency Messaging, the company also offers severe weather alerts. The Alarm.com platform accesses real-time data from the National Weather Service and can then send a signal to security panels in homes that are in the path of dangerous storms, wildfires and tsunamis.
To view an example of how this feature saved an Alarm.com service provider partner from a tornado that nearly destroyed his home, check out the following video: