Pharmacy

Pharmacy

Multi-location pharmacy prevents high-risk burglaries with Alarm.com for Business

About the Company

This multi-location pharmacy chain is a long-term care pharmacy based in the United States. By partnering with more than 500 long-term care facilities, the company provides medications to thousands of patients. It operates 20 locations across 12 states, with Alarm.com intrusion, access control, and video installed.

The Challenge

As a pharmacy that serves vulnerable populations, security is a high priority. The pharmacy stores need to ensure that medications reach patients safely and efficiently. As repositories of controlled substances, pharmacies are often targeted by burglars, making reliable 24/7 monitoring essential to protect the business and its staff.

Why Alarm.com for Business:

One easy-to-use platform for multiple security needs
Alarm.com for Business’s cloud-based platform combines intrusion, access control, and video monitoring, replacing segmented legacy systems. The intuitive interface also makes it simple for the Asset Protection team to train site managers.

“It’s just so easy. You just click on it and all three systems—access, intrusion, and video—are all integrated. And it’s integrated so simply that I don’t think there’s anything else like it on the market.”
– Senior Manager for Asset Protection and Safety

Alarm.com app allows for monitoring around the clock
Real-time notifications, delivered via Alarm.com’s mobile app, allow the pharmacy’s security team to respond quickly—even when offsite, in the middle of the night. Alarm.com’s system also makes it easy to distinguish false alarms from genuine threats, sending video clips for verification when an alarm is activated.

"We can quickly open up the mobile app and see what’s happening at the location. It will tell you in real time if you have a potential burglary or if it’s a false alarm."

Seamless integration of third-party cameras saves money
With about 50 cameras installed at each pharmacy, replacing them all would be a major expense. Alarm.com’s platform supports many different camera types, making it possible to update the security system without overhauling all of its equipment.

“We can have legacy cameras on the Alarm.com platform. That’s a gigantic benefit, to be able to avoid the expense of replacing every single camera."

Expanding on the Alarm.com for Business Platform

Expanding into new products and features is easy on the Alarm.com for Business platform and the security team expects to adopt new capabilities that meet their needs. Products like proactive video deterrence, with two-way audio and strobe light capabilities, can be deployed and automatically alert a monitoring station operator, making the feature perfect for businesses that need to protect sensitive controlled substance inventories.

“Being able to proactively monitor our pharmacies would be a huge benefit, overnight especially—to see a threat or potential threat at our pharmacy before they break through that first door. We’ve had burglaries where they’re at the door for a few minutes before they activate the first sensor.”