LAS VEGAS — Alarm.com demoed its new Sensor Walk Test tool for service providers during ISC West 2019.
Sensor Walk Test, a new capability in MobileTech, Alarm.com's installation and support app for service providers, enables technicians to independently initiate, perform and verify the results of a sensor walk test. The feature eliminates the need to call the property's monitoring station to initiate and verify the test; typically, one of the most laborious aspects of system installation.
By removing this bottleneck, Sensor Walk Test is said to enable technicians to spend less time onsite, perform more installations without compromising reliability and create a better overall customer experience by reducing installation time.
"We're honored that this aspect of our continuous work to build value for service providers has been recognized with an MVP Award," says Dan Kerzner, chief product officer. "Our track record of solving longstanding challenges through innovation applies as much to our partner tools as it does to our home and business security solutions. Sensor Walk Test exemplifies our commitment to helping our partners more efficiently deliver exceptional smart home and business experiences."
The tool leverages a new monitoring station integration, developed by Alarm.com, which allows technicians to independently confirm that all sensors are communicating correctly. Benefits to the technician are said to include:
Speed: Technicians can independently place the security system into or out of Test mode, eliminating the need to call the monitoring station and wait for support.
- Speed: Technicians can independently place the security system into or out of Test mode, eliminating the need to call the monitoring station and wait for support.
- Reliability: Technicians can quickly and efficiently check that all sensors are communicating as expected with the monitoring station, ensuring a high-quality installation.
- Simplicity: Technicians can initiate, perform, validate and log the entire system test from a single app or web interface, with a single set of credentials.
MobileTech is included with Alarm.com's Growth and Productivity Services (GPS), a complementary program of training, tools and support.