Rick Black, Owner at Black Fire & Security Services
Award-Winning Tech Support
I have worked extensively with tech support of ... many others. Alarm.com was, by far, the most enjoyable and comprehensive experience I’ve had to date.
Since beginning our journey, a couple of weeks ago, we have never been less than direct with one another. As a former Fire and Chief of Police, I both appreciate and respect that. So it seems appropriate that I give you a direct report of my first experience with CORE Support.
Yesterday, I began the install process of my first alarm.com camera systems. It was at a residential home that is owned by two elderly customers. While programming my first wireless bridge and exterior camera, my customer had a heart attack. I had to take care of him and eventually drive him to the hospital. Some time later, the family trusted me with their keys and I returned to the home alone to resume my work.
My mind remained focus on their well being while trying to get the exterior camera to connect. Since I wasn’t focused, I had issues with a seemingly simple task. I called CORE Support and spoke with Bobbie.
Bobbie was easy to speak with and had a professional sense of humor. She didn’t make me feel ignorant and was able to take me from beginning to end of solution. To top it off, I had to interrupt her instructions to speak to an extended member of the customers’ family who showed up. Bobbie called me back on three separate occasions to help me fix the problem.
I have worked extensively with tech support of Dahua, HikVision, InVid, and many others. Alarm.com was, by far, the most enjoyable and comprehensive experience I’ve had to date.
I want to thank Bobbie and the leadership that put the CORE support structure together. It is a well-tuned process that made it enjoyable to work with Alarm.com.