Mobile Retailer

Mobile Retailer

Leading electronics retailer relies on Alarm.com to protect 350 locations

About the Company

This leading mobile retailer, affiliated with one of the nation's top telecommunications companies, operates over 1,400 locations across North America. Currently, 350 locations are secured with Alarm.com for Business, with plans to expand to 1,500.

Security operations are centrally managed, with a select group of administrators overseeing the Alarm.com platform. Employees receive key updates through notifications and alerts, ensuring streamlined communication and responsiveness.

The Challenge

Given the value of mobile products, asset protection is a top priority for the company. Attempted store break-ins happen often, and the centralized security team needs to be as nimble and efficient as possible in monitoring and responding to events across a large number of locations. In addition, the typically high turnover rate of retail employees and the frequent movement of employees between locations require the security team to make constant updates to access control.

Why Alarm.com for Business:

One centralized, cloud-based platform for monitoring access control, video, intrusion, and energy
Alarm.com for Business unites multiple security features on a single platform, available by web dashboard or mobile app. When events happen, the security team receives alerts in real time and can instantly review video and make changes to access without having to navigate to a different system. Permissions and user codes can be managed individually or in bulk, helping to ensure that routine updates don’t get in the way of more urgent tasks.

"It’s a streamlined platform, making it very easy to get to what we need to get to…. For example, just being able to pull the video in combination with the different events that happen.”
– Director of Asset Protection

Manage hundreds of locations simultaneously with the Elevated Enterprise dashboard
Alarm.com’s intuitive interface allows the retailer’s security team to monitor access control, intrusion, and video across many stores at once, from several different perspectives. Retail locations can be organized into subgroups by region or hierarchically according to the structure of the company.

Search and share video seamlessly with OpenEye
This retailer takes advantage of Alarm.com for Business’s integration with the cloud-managed video platform OpenEye, which allows the security team to search videos quickly and access sophisticated AI-enabled analytics. It also allows them to share videos directly with law enforcement when an incident occurs.

"Our investigations team really likes the functionality with OpenEye. They like the search capability and the analytics, and they especially like the ability to share video clips with law enforcement. It just made it a lot easier for them to do their jobs.”

Expanding on the Alarm.com for Business Platform

In the future, this retailer is interested in incorporating Alarm’s proactive deterrence measures to stop break-ins before they happen. When threats are detected, flashing lights and siren sounds can be used to let intruders know that they are being monitored.