Pet Retailer

Pet Retailer 

Retailer secures national headquarters with Alarm.com for Business Access Control, Video, and Intrusion

About the Company

This pet retailer operates more than 600 locations, offering premium and competitively priced products and services, including grooming and adoption.

A two-person Corporate Loss Prevention team manages the headquarters, distribution centers, and corporate-owned (non-franchise) stores for the company, working across all of its corporate locations.

The Challenge

The Corporate Loss Prevention team had trouble keeping up with the pace of alarm code changes, which had to be called in manually—a time- and labor-intensive process. The corporate headquarters, with 350 employees, also needed a more streamlined way to onboard employees and control their access.

Why Alarm.com for Business:

A single, unified platform for all security needs

Alarm.com for Business’s cloud-based platform allows for easy monitoring of access control, video, and intrusion at the corporate headquarters, as well as the stores using Alarm.com’s intrusion technology. Using Alarm.com’s Enterprise Dashboard, the retailer’s Loss Prevention team can check on multiple locations simultaneously. They can easily group locations by region, organize them into a top-down hierarchy, or focus on a single site.

Better monitoring increases staff compliance
On Alarm.com’s platform, it only takes a few seconds to change an alarm code. In addition, Alarm.com’s bulk loading function allows the company to add multiple access control cards at once—accelerating the process of employee onboarding. Alarm.com’s platform also allows users to implement sophisticated, hierarchical rules governing employee access, making it easy to grant access to groups of employees based on their corporate roles or to target specific areas of buildings. 

“Having to call in to make alarm code changes is very time-consuming. Being able to just jump into the Alarm.com platform and make those changes within seconds makes our lives a lot easier.”
– Loss Prevention Manager

Easy-to-use interface expedites employee training

With Alarm.com’s simple, intuitive platform, new employees can get up to speed quickly—maximizing their time and freeing up the Corporate Loss Prevention team to focus on its core responsibilities.

“Training was very easy for me. The platform is seamless and user-friendly, and it’s simple to train additional team members.”

Expanding on the Alarm.com for Business Platform
In the future, the company is looking forward to incorporating Alarm.com for Business’s Fleet Management technology within its distribution center networks and in between stores. The cloud-based Connected Fleet solution gives companies a real-time look at maintenance needs and driver behavior as well as location tracking.

“The Fleet Management tools offered by Alarm.com would be very helpful. We currently use just GPS tracking for our company vehicles.”